Refund policy

Effective Date: [Insert Date]

At Suha Nutri LLC, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, we offer a 30-day return policy.

Returns

You have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be:

  • Unused and unopened
  • In its original packaging
  • In the same condition as received
  • Accompanied by a receipt or proof of purchase

To initiate a return, please contact us at suhanutrillc@gmail.com.

Returns should be sent to:

Suha Nutri LLC
6901 Spinel Ave
Rancho Cucamonga, California 91701
United States

Items sent back without prior authorization will not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We will evaluate the issue and make it right as quickly as possible.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

  • Opened or used skincare and personal care products
  • Final sale items
  • Gift cards
  • Custom or personalized products

If you have questions about your item’s eligibility, please contact us before initiating a return.

Exchanges

We do not offer direct exchanges. To receive a different item, please return your original purchase and place a new order once your return is approved.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without justification. The item must be unused, unopened, and in its original packaging with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be issued to your original payment method within 5–10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at suhanutrillc@gmail.com.